Nora French · Terms of sale Nora French info@norafrench.nl Sweerts de Landasstraat 85 6814 DC Arnhem Nederland These terms apply to new purchases through this renewed shop. Earlier purchases retain the terms agreed at the time and your statutory rights. You cannot currently place a new order on this renewed website. Existing purchases and statutory rights remain valid. Contact us about an existing order. Offers and contract The product page describes what you are buying. Before completion, you see the total price including applicable VAT and additional costs. Place a paid order using “Order and pay”. Check your details before submitting. You receive confirmation containing the agreed information. Payment and delivery Available payment methods are shown at checkout. Physical products use the displayed delivery countries and shipping charges. Unless otherwise agreed, delivery takes place within thirty days. If delivery is not possible, we contact you; your statutory rights in case of delay remain. Risk passes when you or a third party you designate receives the product. Unless otherwise agreed, delivery takes place within thirty days. Shipping costs are shown at checkout before ordering. Digital content File format, contents and technical requirements are shown with the product. Purchases are for personal use unless the product description states otherwise. Distribution or resale of files is not permitted. Statutory rights, including rights regarding non-conforming content and necessary updates, are not limited. Withdrawal The withdrawal period, digital content exceptions, return process and refunds are explained on “Withdrawal & returns”. This forms part of the purchase information. Withdrawal & returns Statutory guarantee and complaints Your purchase must meet what you can reasonably expect. Contact the email address above if there is a fault. Statutory rights to repair, replacement, price reduction or termination remain; legal protection is not limited to an arbitrary fixed warranty period. When complaining, describe what happened and include your order reference. These terms do not limit mandatory consumer rights. Fourteen-day withdrawal period For an online book purchase, you may withdraw without giving a reason within fourteen days after receipt. For separate deliveries in one order, the period begins after receipt of the last item. For digital content, the period begins when the contract is concluded. Withdraw from a purchase You may also send a clear declaration by email. Include your name and identify the purchase. You do not have to use the model form. It is sufficient to send the declaration within the period. Nora French info@norafrench.nl Sweerts de Landasstraat 85 6814 DC Arnhem Nederland Returns and refunds After your declaration, you have fourteen days to return the book. You may examine it as you would in a shop. Use beyond what is needed to assess the product may result in a deduction for diminished value. You pay the direct return costs if this was disclosed before purchase. Your statutory rights in case of a fault remain. For a full withdrawal, we refund the purchase price and the offered standard delivery cost within fourteen days after your declaration. We may wait until the product is returned or you provide proof of return, whichever is earlier. Refunds use the same payment method unless you agree to a different method without a fee. Digital downloads Immediate delivery starts only if you expressly request it in advance and acknowledge that you lose the right of withdrawal when performance begins. This is included in your order confirmation. Without the required consent and confirmation, your statutory right remains. Your statutory rights for faulty content always remain. Download the model withdrawal form Nora French info@norafrench.nl Sweerts de Landasstraat 85 6814 DC Arnhem Nederland Model withdrawal form Complete this only if you wish to withdraw from the contract. Send it to the contact address above. I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods / supply of the following digital content: Product(s): ____________________ Ordered on / received on: ____________________ Name of consumer(s): ____________________ Address of consumer(s): ____________________ Date: ____________________ Signature (only for a paper form): ____________________